Frequently Asked Questions

How do I verify my email address when registering new ICANN domains? 
How to reset the password of my account?
How does the auto renewal process work?
How do I update my account contact details?
How do I add a Canonical Name (CNAME) record?
How do I change Time to Live (TTL)?
How do I get my Authorization Code (EPP code)?
How do I change name servers for (redelegate) my domain?
How do I set up an A-record?
How do I set up MX records (Mail Exchange records)?
How do I set up an SRV-record?
How do I set up an TXT-record?
How do I transfer away my ccTLD (country code top level domain .dk, .de . se, etc.)
What do I do in the event that my current admin-c e-mail address is no longer valid?
Does ordering/receiving an auth. code automatically cancel the subscription with Speednames?
How can I follow the status of my orders through my Speednames account?
Why have I received an invoice on part of DK-Hostmaster?
How do I activate my .DK domain name?
How do I set up mailforwards?
How do I set up webforwarding?
How do I add or update my credit card information in my account?
How do I cancel my service or domain name registration?
How do I change the WHOIS information for my domain?
How do I find a copy of my invoice?
How do I change the registrant of my domain/domains?
My current admin-c e-mail address is no longer valid 
How to set-up your Speednames Mail product
Setting up an email account on Outlook 2007
Setting up an email account on Outlook 2011
Setting up an email account Windows Live Mail 2011
Setting up your email on Mozilla Thunderbird
What information should I use to configure my email client?
What are my options for zone file instructions?
What is Speednames Mobile Mail?
Speednames Mobile Mail - which data is synchronized?
Mobile Mail - Setting Up an Email Account on the iPhone via IMAP/ POP
Mobile Mail - Setting up an email account on the iPhone via Microsoft Exchange
Mobile Mail – Setting up an email account on the BlackBerry
Can I automatically add email addresses to my address book?
Online Dispute Resolution

 

How do I verify my email address when registering new ICANN domains?

Customers will be required to confirm the validity of the email address of the owner's contact information if purchasing a new domain governed by ICAAN. Speednames will send out an email to complete the verification process. You will For security reasons, no password will be asked of you in the verification e-mail sent. 

Which domains need to have a verified email address?

All new registration orders for domains governed by ICAAN must have a verified email address - 

Com, net and all new gTLDs.

This does not apply to country code domains like co.uk, .se, .dk.

What will happen if I do not verify my email address?

If you do not verify, the domain name cannot be managed. This means you cannot make any DNS changes, add MX records, change name servers, setup up email or setup web hosting. The newly registered domain name(s) will be placed on a holding page until the owner contact e-mail address is verified.

We will send three verification emails within a 15 day period. However, if you do not verify, your domain name will remain inactive. The domain will be re-directed to a holding page that will give the affected customer the ability to have the verification email re-sent.

What do I do if I don’t receive a verification email? 

If you do not receive your verification email please do the following:

  • Check your spam and junk folders to make sure that the email hasn’t been lost there 
  • Login to your Speednames Account and go to “Domain Manager” to ensure you have supplied the correct email address
  • Make sure our email address reminder@registrant-verification.com is on your safe sender list.

Will I have to verify my domain every time I buy a new domain? 

No, you only need to verify the same email address once. Future domain registrations for the same legal owner email address will not require verification again.

Can I still renew my domain if it has not been verified? 

Yes you will still be able to renew any domain that has not been verified. 

Why can’t I change the name servers on a non-unverified domain?

ICAAN requires us to restrict usage of the domain until you verify your email address, therefore DNS changes cannot be made to a domain name which has an unverified email address.

Why can’t I setup web hosting or my email account on a non-verified domain?

ICAAN requires us to restrict usage of the domain until you verify your email address, therefore you cannot setup your email or web hosting on a domain name which has an unverified email address.

Here is a step by step guide of what happens: 

  1. Your domain order is completed and your domain name is registered for you
  2. A verification email will be sent out
  3. Click on the verification link contained within the email
  4. Once you have verified the email address your domain will become active within one hour and you will be able to control your domain

If you have any questions regarding this FAQ, please contact The Speednames Support team at support@speednames.uk or by phone  +44 845 600 3128

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How to reset the password of my account?

1.    Go to www.speednames.uk
2.    Click “Login” in the upper right corner.
3.    Choose “Forgotten your password”
4.    Insert the login e-mail address in the e-mail field.
5.    Confirm the login e-mail address in the next field.
6.    Click “Send reset password request”.

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How does the auto renewal process work?

 

The auto renewal reminders for domain names, email and hosting services start 75 days ahead of the expiry date listed. Reminder emails are sent to the email address held on your Speednames account so please ensure your email address is correct.

During the next 30 days we will verify that the credit card or bank card associated with your Speednames account is valid. During this period we will send you reminders about your domain(s) and service(s) which are coming up for renewal, including the cost of the renewal, the period of years and the date when will take payment from your credit or bank card.  

45 days before the expiry date we will try to take payment for the renewal of the domain(s) and service(s). If successful the domain will be renewed for the period mentioned in the renewal reminders and an invoice will be available in your account under “My Orders”. If the renewal payment is unsuccessful we will continue to notify you by email every five days before your domain expiry date. During this time you can upload a valid credit or bank card and we will try to take payment. Your domain will be suspended five days after the expiry date if we have not been able to take payment”

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How do I update my account contact details?

Please note that this will not change the details on your domain names

  1. Login to your account by clicking on “Login” in the top right corner.
  2. Click on “My Account” located in the column to the right.
  3. Click on the tab “Account Details”
  4. Here you will be able to amend any details you need changed.
  5. Finalize the change by clicking on “Update”
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How do I add a CNAME record?

  1. Sign in to your control panel.
  2. Click the 'Domain Manager' button.
  3. Locate the domain name you wish to manage and click the ‘Manage’ button.
  4. Click the 'DNS Settings' button.
  5. Enter the sub domain you wish to create in the ‘Source’ field.
  6. Enter the destination address in the ‘Target field.
  7. Click the 'Save All' Button.

Note: CNAME is an abbreviation ofCanonical Name and this is a DNS resource record used to point a sub domain to other domain names or host names. If you wish to add more than one record, then click the 'Add' button and a new line will appear.
 

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How do I change Time to Live (TTL)?

You have to contact our Speednames Online support department and request the change

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How do I get my Authorisation Code (EPP code)?

In order to get the Authorisation code please write an email to support@speednames.uk from the current admin contact e-mail address of the domain name requesting the Authorisation code.

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How do I change name servers for (redelegate) my domain?

If you want to use other name servers besides the ones we provide please make sure that there is an active zone file on the desired name servers before starting the order.
 

  1. Login to your account
  2. Click “domain manager”
  3. Click “manage” next to the domain you want to redelegate
  4. Click the “Name servers” tab
  5. Click “Edit details” button
  6. If you want to use other name servers: Type at least 2 name servers and remember to put a dot “.” at the end of each line and put each host name on a separate line; continue by clicking “Update”
  7. Fill in the technical contact details. These details should be obtained from the person responsible for the name servers. If you want to use our name servers the details are prefilled and does not need to be changed. Please note that all fields except “Address Line 2” are mandatory.
  8. Click “update” to continue to confirmation
  9. Confirm the changes by reviewing the details and clicking “Checkout”
  10. Click “Submit Order”

If successful you will be presented with the text “Thank you for your order”. The order will be sent to us for further processing and you can expect the changes to take effect within 48 hours.

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How do I set up an A-record?

  1. Sign in to your control panel.
  2. Click the ‘Domain Manager’ button.
  3. Locate the domain name you wish to manage and click the ‘Manage button.'
  4. Click the ‘DNS Settings’ button.
  5. Enter the sub domain you wish to point in the ‘Source’ field.
  6. Enter the IP address in the ‘Target’ field.
  7. Click the ‘Save All’ button.

Note: An A-record (Address Record) is a DNS resource record that can be used to point a domain name or a sub domain to a static IP address. If you wish to point the root of the domain, add an ‘@’ sign in to the ‘Source’ field – this will allow users to access your site without www.  

 

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How do I set up MX records (Mail Exchange records)?

  1. Sign in to your control panel.
  2. Click the 'Domain Manager' button.
  3. Locate the domain name you wish to manage and click the ‘Manage’ button..
  4. Click the 'DNS Settings' button.
  5. Add an '@' sign in to the ‘Source’ field.
  6. Enter the priority of the MX record in to the ‘Priority’ field.
  7. Enter a host name for your email server in the ‘Target’ field.
  8. Click the 'Save All' button.

Note: An MX record is a DNS resource record that specifies to which mail server the emails sent will be delivered.
If you wish to add a backup server, or several, click the 'Add' button and new lines will appear. Please note that the MX record with the lowest priority should be the primary mail server.

 

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How do I set up an SRV-record?

  1. Sign in to your control panel.
  2. Click the ‘Domain Manager’ button.
  3. Locate the domain name you wish to manage and click the ‘Manage button’.
  4. Click the ‘Advanced DNS’ tab.
  5. Enter the service, protocol, priority, weight, port, and target.
  6. Click the ‘Save All’ button.

Note: A SRV-record (Service Record) is a DNS record that defines the hostname and port number for specific services.

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How do I set up an TXT-record?

TXT-records are used to hold descriptive text. They are often used to hold general information about a domain name such as contact person and phone numbers etc. TXT-records are not required for any DNS functions.

Changing TXT Records

To move your domain name onto other DNS servers, please do the following
1. Go to www.speednames.uk
2. In the top right corner please click on the “Log in” button
3. Click  "Domain Manager"
4. You will be presented with a screen showing all your domain names
5. To the right of the domain you want to transfer click the "Manage"  button.
6. You will be presented with the DNS Management Page, click on "Advanced DNS"
7. In the bottom you have "TXT Records"
8. Enter the new TXT / SPF record
9. Click "Save all" to commit this change.

Please Note:
Please allow up to at least 24 hours for your change to be replicated around the internet.

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How do I transfer away my ccTLD (country code top level domain .dk, .de . se, etc.)

There are different procedures on part of each Registry so please contact us for further details:  
Telephone support: +44.845 600 3128        
Email support: support@speednames.uk

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What do I do in the event that my current admin contact e-mail address is no longer valid?

Please write an e-mail to support@speednames.uk asking us to return our whois update form.

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Does ordering/receiving an authorisation code automatically cancel the subscription with Speednames?

No, asking for or receiving an authorisation code does not automatically cancel your subscription of a domain name. Until the domain name has been moved or unless you have chosen to let the domain expire in your Speednames account we will still continue to renew your subscription automatically, If you have a prepaid subscription, you will not be able to transfer the remaining term of the subscription to another registrar. Also, any fees due or already paid will not be reimbursed.
Please note: You are not able to change registrar during the first 60 days after initial registration or after another transfer.

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How can I follow the status of my orders through my Speednames account?

  1. Login to your account through our website, www.speednames.uk
  2. Click on “My orders” on the right hand side of the page.
  3. Here you will be able to see the status of your orders.
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Why have I received an invoice on part of DK-Hostmaster?

Please note that this relates only to .dk domains.If you receive an invoice directly from DK-hostmaster it means that we are no longer the billing contact and we hence are not able to renew the domain name. This can be caused by the following:

  1. You have changed the billing information from Ascio Technologies to yourself through the self service panel at www.dk-hostmaster.dk.
  2. You have collected all of your .DK domain names under one handle with DK-Hostmaster.
  3. You have made an owner change direct through DK-Hostmaster.
  4. You have transferred away your domain name to another provider.

    The fact that we are no longer the billing contact will lead to the domain being listed as "transferred away" in our system, which eventually will make the DNS service stop. If you want to avoid this, you should contact us immediately so we can resolve the problem.

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How do I activate my .DK domain name?

When registering a .DK domain name, you will need to activate it through DK-Hostmaster’s self service panel on www.dk-hostmaster.dk using the handle and the pin code associated which you have received in a separate letter from DK-Hostmaster.

Once you have activated your .DK domain through DK-Hostmaster’s website, your settings through your Speednames account will be displayed correctly. Please note that it takes approximately 4 hours by the TTL before the settings have been replicated to all servers worldwide.

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How do I set up mailforwards?
 

  1. Login to your Speednames account through www.speednames.uk
  2. Click the “Domain Manager” button.
  3. Locate the domain name you wish to manage and click the ‘Manage’ button.
  4. Click the “Mail Forwarding” tab.
  5. Fill in the desired e-mail alias in the “Alias” field.
  6. Fill in the forwarding e-mail address in the “Target” field.
  7. Click the “Save All” button.

Please note: You cannot set up email forwarding for an alias you are using for an address for an active email acount with the method above.

If you need to setup an email forwarding for an alias you are already using with an email account please following the instructions below:

  1. Go to https://webmail.speednames.com
  2. Log into the email account in question by typing the email address and its password.
  3. Click on the cog towards the top right hand side of the screen. This should take you to the Configuration menu.
  4. Click on “E-Mail” to open a sub menu.
  5. Click on “Filter” within the sub menu.
  6. Then Click on “New”. A form will be shown to the right hand side.
  7. Type anything you wish in the “Name” field.
  8. Ensure the option for “For an incoming message that matches:” is set to “any”.
  9. Ensure the option for “Of the following conditions:” is set to “All emails”.
  10. Then click on “Add Action” and change the option for “Do the following” from “Keep” to “Redirect to”.
  11. Finally type in the email address you wish to forward to in the empty field and then click “Save”.

It may take up to 24 hours for changes to take effect.

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How do I set up webforwarding?

Webforwarding gives you the ability to automatically redirect traffic from one domain name to another. This service is free of charge and can be set-up in the following way:

  1. Go to www.speednames.com
  2. In the top right corner please click on the “Log in"
  3. Click  "Domain Manager"
  4. Click "Manage" next to the relevant domain
  5. You will be presented with six tabs, click on "Webforwarding"
  6. In the alias field put the disered subdomain (@,www). In the target field, put the destination eg http://www.speednames.uk
  7. Click “Save All"

Important information

Full address
Please ensure you enter the full http address into the space. eg http://www.speednames.uk and not just www.speednames.uk
Page Specific Forwarding
If you wish to use page specific forwarding (eg www.yourdomain.com/clients) please ensure the address you set up in the web forwarding has a trailing slash (/) eg http://www.speednames.uk

Masked Forwarding
If you wish to use masked forwarding (this will mean your domain name will remain in the browser address bar rather than showing the website address you are being forwarded to), then select the "Frameset forwarding" option.

301 Forwarding
is a permanent web forwarding which tells the search engiens that the content has moved permanentlty.

302 Forwarding
Is a temporary web forwarding, what it does is get the user to an appropiate location for you so that you aren´t showing them a broken link, a 404 page not found, or an error page.

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How do I add or update my credit card information in my account?

To add new credit card to your account:

  1. Go to our website (www.speednames.uk)
  2. Click “Login” in the top right corner.
  3. Type in your login username and password and click “Login”
  4. Click on “My account”
  5. Click on “Payment Details”
  6. Click on “Add” if there’s no card on the account.
  7. Fill in credit card details: type of credit card, card number, expiry date and the verification number.
  8. Save changesPlease note that there should not be any additional characters in the field of the credit card number - this includes x's, white spaces, commas, periods etc

To replace a credit card

  1. Go to our website (www.speednames.uk)
  2. Click “Login” in the top right corner.
  3. Type in your login username and password and click “Login”
  4. Click on “My account”
  5. Click on “Payment Details”
  6. Click on “Replace Card” if you want to replace or update the credit card on the account.
  7. Fill in credit card details: type of credit card, card number, expiry date and the verification number.
  8. Save changesPlease note that there should not be any additional characters in the field of the credit card number - this includes x's, white spaces, commas, periods etc

To remove card from your account

  1. Go to our website (www.speednames.uk)
  2. Click “Login” in the top right corner.
  3. Type in your login username and password and click “Login”
  4. Click on “My account”
  5. Click on “Payment Details”
  6. Click on “Remove Card” to remove your credit card
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How do I cancel my service or domain name registration?

Any service or domain name purchased from Speednames is ongoing, so each service and domain will be renewed automatically using the credit card details that you provide. Auto-renewals are designed so that customers are much less likely to accidentally let a service or domain name lapse.

To cancel your service or domain name registration, you must send an email to support@speednames.ukrequesting the cancellation of a specific service or domain name(s).

The cancellation email must be received by Speednames no later than 45 days before the date of expiry. Cancellation requests that are received with less than 45 days notice will not be processed and your service or domain name will be automatically renewed for a subsequent term.

Your service or domain name is considered cancelled when you have received an email confirmation. If you do not receive a confirmation email within 48 hours please contact our Customer Services team.

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How do I change the WHOIS information for my domain?

  1. Sign in to your control panel.
  2. Click the “Domain Manager” button.
  3. Locate the domain name you wish to manage and click on the “Manage button”
  4. Click on “Edit details”
  5. Update registrant details
  6. Click on “Next”
  7. Update admin details.

Click on “Add to basket” and continue to checkout.

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How do I find my invoice copy?

  1. Go to our website, www.speednames.uk
  2. Login to your Speednames account.
  3. Click on “My Orders”
  4. Click on “View Invoice” to download the invoice in PDF format
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How do I change the registrant of my domain/domains?

  1. Sign in to your control panel.
  2. Click the “Domain Manager” button.
  3. Locate the domain name you wish to manage and click on the “Manage button”
  4. Click on “Edit details”
  5. Update registrant details, then click on “Next”
  6. Update admin details.

Click on “Add to basket” and continue to checkout.

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My current admin-c e-mail address is no longer valid

  1. Sign in to your control panel.
  2. Click the “Domain Manager” button.
  3. Locate the domain name you wish to manage and click on the “Manage button”
  4. Click on “Edit details”
  5. click on “Next”
  6. Update admin-c email address.
  7. Click on “Add to basket” and continue to checkout
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How to set-up your Speednames Mail product

After you have received an email to confirm your order, you need to setup your Speednames Mailbox. To do this you need to pick your mailbox name and assign your chosen domain name (from Speednames)  E.g. name.here@yourdomain.com to your mail product.

To setup your Speednames Mail, you need to be logged into your Speednames account login page and follow the simple steps below.

1. Go to Email Manager 

2. Find your mail product that you have just purchased
3. Click the "setup" button

4. Type your mailbox name (alias) and select your domain

5. Confirm your mailbox address
6. An email will be sent to your usual email address, this will include details of how to login to Speednames webmail
7. Your next step is to decide which email software you wish link to your Speednames mailbox

If you have any questions regarding this FAQ, please contact The Speednames Support team at support@speednames.uk or by phone +44.845 600 3128

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Setting up an Email Account on Windows live mail 2011

  1. With Windows Live Mail, click on Accounts
  2. From there, click on Email 3.
  3. Fill in your email address, password, name, tick the box “Manually configure server settings” and then click Next
  4. Ensure POP is selected under server type, type in your incoming mail server, your username, the outgoing server, change the outgoing port to 1025 and click Next
  5. Click Finish and you are ready to user your account.
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Setting up an Email Account on Outlook 2011

  1. Open Outlook and then click Outlook
  2. Click on Preferences
  3. Click on Accounts
  4. Click on Email account
  5. Enter in your details and then click Add Account (the POP and IMAP details are exactly the same so you can select POP from Type if you so wish)
  6. Click on the More Options button under the Outgoing Server section
  7. From the menu, select Use Incoming Server Info
  8. Click on Ok
  9. Click on the red button in the top left corner to close the window and begin using your account in Outlook 2011.
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Setting up an Email Account Mozilla Thunderbird

The following is a guide on how to set up your email in Mozilla Thunderbird: Firstly, check the version of Thunderbird by clicking on Thunderbird and then About Thunderbird. It will display the version in the next window that appears.

  1. Click on Tools and then Account Settings
  2. Click on Account Actions and then Add Mail Account
  3. Enter your name, email address and password and click Continue
  4. You will encounter the following screen
  5. Change the username, incoming and outgoing mail servers with POP selected for incoming and ensuring the options at the end are set to None and click Re-test configuration
  6. On the next screen, you will see the orange buttons to the left of the incoming and outgoing server so click Continue
  7. On this screen, tick I understand the risks and click Create Account
  8. Click on Outgoing Server (SMTP) and then Edit to the right of the table
  9. Set the port to 1025, Connection Security to None, authentication Method to Password, transmitted insecurely, enter your username and click OK and then OK again to begin using your account
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Setting up an Email Account on Outlook 2007

1. Open Outlook 2007
2. Select “Tools” then select “Account settings”

3. Click "New".....

4. Select “Microsoft Exchange, POP3, IMAP, or HTTP. " Click "Next"

5. Tick the box “Manually configure server settings or additional server types”, click “next”

6. Select “Internet E-mail” and click “Next”

7. Use the drop down box to select either POP3 or IMAP. Also enter the incoming and outgoing mail servers as shown below.

•    Outgoing Mail server: mail.speednames.com
•    Incoming Mail server: mail.speednames.com
•    User Name: name@yourdomain.com (ie, info@yourdomain.com)
•    Password: the password associated with this mailbox address

8.    Click on “More settings...” at the bottom right of the screen

9.    Click on the “Outgoing Server” tab at the top of the window

10.    Tick “My outgoing server (SMTP) requires authentication”.
11.    Select “Use same settings as my incoming mail server”.

12.    Click "OK"
13.    Click "Next"
14.    Click "Finish"

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What information should I use to configure my email client?

 

Find the mail server names and port numbers below.

For Smart Mail and Mobile Mail:
 

Mail Server Type Mail Server name Email Protocol Port
Incoming mail.speednames.com POP 110
Incoming mail.speednames.com IMAP 143
Outgoing mail.speednames.com SMTP 25
Outgoing mail.speednames.com SMTP 1025*

* This is an alternative for customers who are on an ISP which blocks access to mail servers on port 25

Additional Mobile Mail Settings:

Email Domain User Password Server URL
you@yourdomain.com [EMPTY] you@yourdomain.com [PASSWORD] webmail.speednames.com

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What are my options for zone file instructions?
 

Option 1: Manual zone configuration   
Insert the DNS settings you wish to transfer to DNS servers of Speednames. E.g. a zone file provided by your current DNS provider.

Option 2: Use third Party DNS Servers
Choose this option if you wish to use 3rd party DNS servers that do not belong to Speednames.
i) You cannot manage DNS through your Speednames account if you select this option.
ii) You must provide the third party name servers in the comments section of the transfer order.

Option 3: Copy common zone settings
We will copy the most common DNS settings. E.g. the most common sub domains (www, FTP, SMTP, etc), the root pointer and MX records.

Option 4: Do not copy current zone (parked page)
Choose this option if you do not want to transfer any of your current DNS settings.

Option 5: Master/Slave configuration
i) You can use Speednames DNS servers as slaves if you have your own server. We will contact you via email so we can coordinate the configuration.
ii) You must provide your own name server(s) in the comments section of the transfer order.

Option 6: Hidden primary configuration
You can use Speednames DNS servers as slaves if you have your own server. We will contact you via email so we can coordinate the configuration.
i) Please note that your server will not be visible to the public if you select a hidden primary setup.
ii) You must provide your own name server(s) in the comments section of the transfer order.

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What is Speednames Mobile Mail?

In order to synchronize emails and PIM data between the Speednames mail server and your
mobile phone, we offer a solution which has the following features:

▪ technically based on the Microsoft Exchange ActiveSync protocol
▪ automatic push synchronization of emails, appointments, tasks and contacts between your mobile phone and the mail server
▪ easy to install
▪ integrates seamlessly with the applications of the mobile phones already used

Note: Please note that for data transfer, depending on the cell phone contract, additional costs can arise. For more information, contact your cell phone provider.

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Speednames Mobile Mail - which data is synchronized?

The following data is synchronised:

▪ Emails in your inbox and in all email subfolders.
▪ Personal contacts (Distribution lists are not supported)
▪ Global Address Book (Other public folders are not synchronized).
▪ personal appointments
▪ personal tasks

Apple iPhone additionally synchronizes the following folders:
▪ personal subfolders for contacts, appointments, tasks

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Mobile Mail - Setting Up an Email Account on the iPhone via IMAP/ POP

1.    From the home screen, select “Settings”

2.    Select “Mail, contacts, calendar”

3. Select “Add an account”

4.    Select “Other”

5. Select "Add Mail Account"

6. Type in your name, email address, password and tap "Next"

7. Select IMAP or POP, type in the incoming mail server, username and password, and also outgoing mail server, username and password and tap "Next."

The username is the same as your email address. The incoming mail server host name is mail.speednames.com. The outgoing mail server host name is mail.speednames.com.

8. Tap "Yes" on both of the screens that appear advising on not being able to connect using SSL.

9. Leave the settings as they are and tap "Save"

10. Tap the newly created account

11. Tap “Account Info”

12. Ensure the settings are correct and then tap the Outgoing Mail Server entry at the bottom.

13. Tap on the Primary Server entry

14. Ensure Use SSL is Off, Authentication is Password and the server port is 1025. Tap "Done" and then hit the "Home" button to begin using your account


 
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Mobile Mail - Setting up an email account on the iPhone via Microsoft Exchange
 

Setting up an email account on the iPhone via Microsoft Exchange is only supported by Mobile Mail users.

1. From the home screen, select “Settings”

2. Select “Mail, contacts, calendar”

3. Select “Add an account"

4. Select “Microsoft Exchange”

5. On the Exchange page, type in your email address, server name, username and password.
 The username is the same as your email address and the server name is webmail.speednames.com.

Note: The input field for the Speednames server address might not be displayed here. In this
case proceed with the next step. When having completed the next step, the input field for the
Speednames server address is displayed.

6. Select “Next” and then “Save”

7.  Select “Finish”

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Can I automatically add email addresses to my address book?

If you have Mobile Mail with Speednames, you can automatically add email addresses to your address book. Unfortunately this function is not available with Smart Mail.

To automatically add email addresses to your address book read more here.

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Online Dispute Resolution

If you are resident in the EU, you also have the option to submit complaints on the EU Online Dispute Resolution (“ODR”) platform which facilitates the settlement of any disputes online. For more information, please visit the platform on https://webgate.ec.europa.eu/odr/. However, please note that, even if you do submit a complaint on the platform, we do not intend to use the platform to resolve disputes and are under no legal obligation to do so. Please contact support@speednames.uk to escalate a complaint.

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